Returns & Exchanges
While we do our best to be as accurate as possible with every order, sometimes human error results in a wrong t-shirt being sent or a small mark missed. Issues like this represent less than 1% of our orders but when they arise, then we will handle it like champs!
If your order arrives and you put your head in your palms, kindly note:
All items are printed to order, so we cannot offer returns or exchanges if you simply change your mind or are unhappy with the style or size of the garment.
Check our size charts carefully and take a moment to measure your parts.
Incorrectly Fulfilled or Damaged items
We will replace an item if it has been delivered with defects or incorrectly (eg. wrong design, style, colour or size). On receipt of a photo of the item received, we will re-send a replacement and you get to keep the first one as well - thats the champs part!
Note: There can be variation between the physical print and what you see on screen. Our t-shirts and merchandise are printed using direct-to-garment printing (digital printing). We use CYMK inks, so can print full-colour designs within the CMYK colour space.
We can not guarantee an exact colour match or Pantone PMS Colours. There will always be variances due to the differences in cotton, pre-treatment, underbase and colour profiles of the software etc but we are doing our best to be as close as possible to the graphic on your PC/Phone.
Change of Mind
Due to the custom nature of each item we print, we are not able to offer exchanges or refunds due to change of mind. ‘Change of Mind’ includes but not limited to:
Customer prefers another size
Customer ordered the wrong colour
Customer changed his/her mind on the design
The product does not fit well. Can we refund or exchange?
Similar to our change of mind policy, we do not offer refunds or exchanges if the item does not fit in terms of size. This is due to the custom and individual nature of each print on the garment.
We recommend for you to please take your time, measure all well, evaluate the correct size needed based on size chart and your overall experience with clothing and the size you usually wear.
If you are considering ordering more products, order only one shirt first, test it and see if the size fits you well, then you can go crazy and order all the others.